Al  McLellan

Al McLellan

Sales Representative

Coldwell Banker - R.M.R. Real Estate, Brokerage*

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Ultimate Service

Who's the best in customer satisfaction?

Coldwell Banker® pioneered Ultimate Service® in Canada 16 years ago, providing a signed written pledge to deliver quality service based on an individual consumer’s specific needs. So it’s probably no coincidence that for a remarkable 16th year in a row, Coldwell Banker® Real Estate received a 98%* overall customer satisfaction rating in a survey of more than 60,000 Canadian home buyers and sellers. * It’s a claim no other real estate brand in Canada can match!

If you want to know about the quality of service that Coldwell Banker agents deliver, don’t take our word for it – ask our customers. They’ve given us what you might call the “ultimate” compliment.

*results tabulated by an independent third-party

Here's How We Work

We Listen

We want to know what things are most important to you, the customer. Whether it’s a big backyard, a good school district, or city views, we can help. Tell us what you’re looking for. We’ll listen.

Satisfaction Guaranteed

Together we’ll develop a customized service plan that reflects your specific needs. We promise to live up to these written commitments, or you have the right to cancel your buyer’s or seller’s agreement. That’s service on your terms!

Tell Us What You Think

We’ve surveyed thousands of Canadian customers to establish our high standards of performance we provide to every home buyer and seller. When our job is done, we’ll ask you to complete a Customer Satisfaction Survey so we can continue to improve.

Customer Satisfaction Maximized

When it comes to real estate, it seems like everybody talks about customer service. But service isn’t just talk. At Coldwell Banker® we recognize that you want more than just conversation. You want a commitment to action. That’s why we’ve created Ultimate Service®, a system that puts you in control. Ultimate Service delivers real value and assures you the highest possible level of customer satisfaction.

The Coldwell Banker Guarantee

Buyer Guarantee

Your Coldwell Banker sales representative is committed to helping you acquire the property that’s right for you.

Seller Guarantee

Your Coldwell Banker sales representative is committed to helping you sell your property.

Over 98% praise our overall performance*

We take everything we’ve learned along the way and use it to continually improve the services we offer. Over 100 years ago, the Coldwell Banker organization was formed on the fundamental premise of placing our customers’ needs above all else. This commitment has led to many innovations which have been adopted as industry standards, helping to make Coldwell Banker a leader in our field.

If you’re looking for a complete program backed by the best guarantees in the business, and that puts you in control, choose a Coldwell Banker professional. Discover for yourself what Ultimate Service is all about.

* Based on survey responses from over 75,000 Canadian home buying and selling customers to December 31, 2016, 98% of customers responding were satisfied with the service delivered by their Coldwell Banker representative.

  • Click here to download the Ultimate Service Buyers Brochure
  • Click here to download the Ultimate Service Sellers Brochure

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